Support

Now your final thoughts will live on after you're gone.

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The entire Final FYI service aims to be simple and straight-forward.

I lost my login credentials

I lost my password

Easy, you can just reset it and a link will be emailed to you.

I no longer have access to the email account I signed up with

It happens, but the best solution is to say goodbye to that account and fire up a new one.

Because we have no sure-fire way to make sure anyone is really the person they say, we made a decision to never expose an account just in case it's a scam.

Can I get my money back?

No.

How do I make sure the emails don't go out "by mistake"?

This is our one thing, this is all we do.

Each year, about 3 months before your renewal, we will send you an email asking you to click on a link that shows you're still alive.

If you don't respond, 30 days later we'll send you another email alerting you that you missed the last email, and now we're worried about you. There will be another opportunity for you, in this second email, to click a link to indicate you're not dead yet.

If you miss the second one, a final check will be an SMS text message sent to the telephone number we have on record for you. If that goes unanswered there is one final check.

If you have a trusted friend or family member listed, we will attempt to contact that person through email and ask if they are aware of your current condition. If the response is that you're dead, or they don't respond at all. One week later your emails will go out. If the response if that you're still alive, your account will be reset for another year.

Can I change my recipients?

Yes. The recipients and messages can be modified at any time.

Can I change the messages?

Yes. The messages and recipients can be modified at any time.

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